Refund Policy – Payment Gateway (PG)
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A. Eligibility
Refunds may be initiated under the following circumstances:
- Amount Deducted Without Service Rendered:
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The amount was debited from the customer's account, but the invoice or appointment was not generated.
- Duplicate Payments:
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The amount was deducted two or more times for a single transaction, for which an invoice or appointment was generated.
B. Refund Process
Eligibility point no. 1. An automatic refund will be initiated as per the respective Payment Gateway (PG) or Bank.
Eligibility point no. 2. Upon confirmation of duplicate payment, one of the payments will be refunded after proper verification.
C. Timeline
Refunds are processed within 24 banking hours from the time of the original transaction, depending on the bank or card issuer.
D. Contact for Assistance
If the refund has not been processed as per the above timelines, kindly contact the Cost Accounts Section of the Accounts Department for clarification and support:
Office Telephone No: 0416-228-2422
Office Email: accounts_costing@cmcvellore.ac.in